Site visits
Meeting our customers face to face allows us to fully understand the needs of their business or local area. We know how important it is to ensure that you get the best service when it comes to setting up your new radio network.
The M.R.S. Communications team provide an on-site service to ensure your needs are met and that you have a full understanding of how the radio system works. Our team understand that regular contact and visits are crucial to ensuring that you make the most of your equipment.
INITIAL VISIT
On our initial site visit, we look to gather your requirements and get to know your business operation. That way, we can assess which of our services would be best for you.
Our radio systems can be designed to cover small or large areas, depending on your budget and requirements, so there will always be a system that works for you. So whether you need retail radio link or a system that requires vast coverage in a large area, we know the best solutions to any challenge within the field.
Following our initial visit, our engineering team and Project Manager will arrange a site survey. This will allow us to conduct coverage tests to ensure that the proposed system will operate within the designated area required.
During the secondary site visit we’ll install your radio system, doing test runs to be 100% sure everything is in working order. We also take into account pre-existing network connections and other setups within your business so you can be confident knowing that our systems will run smoothly even if you have other systems in place.
We also provide staff training during this visit so that your staff can use the equipment from the moment it’s installed. For more information about the training we provide, have a look at our certification information.
AFTERCARE
Once the installation is complete and you are fully trained, we won’t leave you to your own devices. We strive to provide a high level of customer service – something that we think sets us apart from other providers – and conduct regular checks with you after the installation. This is to ensure that you’re happy with the service and that everything is working as it should. We like to touch-base to know that the equipment is performing to your expectations. If there were any problems, we can look at making tweaks or adjustments to perfect the service to meet your business needs.
